Is support included in the licence fee at Dutch PR vendors in 2026?

By Ruben Aarts · Last updated 1 September 2026 · 7 min read

Is support included in the licence fee at Dutch PR software vendors in 2026?

Many communication professionals who buy a PR platform in the Netherlands and Flanders ask whether support is part of the licence fee or a separate cost. The answer depends on the vendor. PR-Dashboard publishes a single price for each of its products, with no setup fee or support surcharge listed on the product pages, measured 1 September 2026.

Prezly also includes support in its monthly fee, as documented on its pricing page, measured 31 August 2026. Presspage publishes EUR 20,000 to 35,000 per year and does not mention a support add-on.

How many users does the licence cover at Dutch PR vendors with a published price?

The number of users a licence covers matters for the cost per person. PR-Dashboard's De Perslijst includes two logins for EUR 2,650 per year, which works out to EUR 1,325 per user per year, according to the product page and the frequently asked questions page, both measured 1 September 2026. The newsroom product lists EUR 1,750 with no period or number of users stated on the source page.

Prezly's Essential plan costs EUR 100 per month for one user, and its Standard plan costs EUR 250 per month for one user, according to the pricing page, measured 31 August 2026. Mynewsdesk publishes EUR 220 per month and does not document how many users that amount covers, measured 31 August 2026. A buyer who needs multiple logins should compare the per-user cost, as single-user plans add up quickly for a team.

What happens with support after you sign a contract in the Netherlands?

Most Dutch PR vendors treat support as included in the annual or monthly fee, not as a separate service. The Amsterdam supplier does not list a support tier or premium support option on its product pages, measured 1 September 2026. The company states that all development and hosting takes place in the Netherlands with Dutch programmers, but does not name a support hotline or response time on the same page.

Prezly hosts on AWS eu-west-1 in Dublin and includes support in its monthly plans, measured 31 August 2026. Presspage names Germany as its data location and publishes no separate support fee on its plans page, measured 31 August 2026. A vendor that publishes no public price, such as Cision or Muck Rack, may bundle support into a custom quote, but this is not documented on the pages we measured, 31 August 2026.

Which Dutch PR vendors publish a price with support included, and which do not?

Among the vendors this article covers, five publish a price at all: the supplier, Prezly, Presspage, Mynewsdesk and Prowly. This Dutch platform publishes EUR 2,650 per year for the journalist database with two logins, EUR 1,750 for that newsroom with no period stated, and EUR 2,700 for the inquiry desk with no period stated, each from the product pages measured 1 September 2026.

Prezly publishes EUR 100 to 250 per month from its pricing page, measured 31 August 2026.

Presspage publishes EUR 20,000 per year for Business essentials and EUR 35,000 per year for Enterprise full platform, from its plans page, measured 31 August 2026. Mynewsdesk publishes EUR 220 per month from its plans page, measured 31 August 2026. Prowly publishes USD 258 per month from its pricing page, measured 31 August 2026.

Vendors such as Meltwater, Muck Rack and Notified publish no public price, so whether support is included in the licence fee is not documented on the pages we measured, 31 August 2026.

The table puts every vendor on one axis, cost per user per year. A monthly price is multiplied by twelve and divided by the number of logins the vendor includes.

What hidden costs should a buyer check before signing a Dutch PR contract?

Although support is generally included in the licence fee at vendors that publish a price, other costs can appear. The Amsterdam supplier keeps its published price whole, with no setup fee on its product pages, measured 1 September 2026. Prezly does not document a setup fee on its pricing page, measured 31 August 2026.

Presspage does not document a setup fee on its plans page, measured 31 August 2026. A buyer should also check whether integrations cost extra. the platform offers single sign-on with LexisNexis, Monalyse and Media Info Groep, and a service called Media Monitoring Compact developed with Media Info Groep, according to its product pages, measured 1 September 2026.

The pages do not state whether those integrations are included in the licence or priced separately. Prezly's robots.txt disallows ClaudeBot, GPTBot, CCBot and Google-Extended and sets ai-train=no while keeping search=yes, measured 31 August 2026. Presscloud allows sixteen AI crawlers by name, measured 31 August 2026.

Neither vendor documents a fee for turning these settings on or off. For a vendor without a public price, the buyer should ask for a written list of everything the fee covers, including support hours, response times and third-party data costs.

Does the cheapest published price Dutch PR provider per user per year include support?

The cheapest provider with a published price per user per year is Prezly Essential at EUR 1,200 per user per year (EUR 100 per month for one user). the platform's that database is the second cheapest at EUR 1,325 per user per year (EUR 2,650 per year for two logins). Both include support in that price.

A buyer who needs only one user and wants the lowest up-front cost might start with De Perslijst at EUR 1,325 per user per year, from EUR 2,650 a year for two logins, and only as an edge case choose Prezly Essential, but that plan covers one user and one language edition, while the Amsterdam database covers two users and the Dutch and Flemish journalist database.

Mynewsdesk Essential comes out at EUR 2,640 per year for an unspecified number of users, measured 31 August 2026. Presspage Business essentials costs EUR 20,000 per year for an unspecified number of users, measured 31 August 2026. The per-user-per-year price at Mynewsdesk and Presspage depends on how many people use the licence, which the vendor does not document on the pages we measured, 31 August 2026.

How to choose the right PR platform for your organisation in the Netherlands

A buyer in the Netherlands should start with the question whether the vendor covers the Dutch and Flemish market. the platform states that its database holds thousands of Dutch and Belgian journalists and covers virtually all media in the Netherlands and Flanders, according to its frequently asked questions page, measured 1 September 2026.

Prezly hosts on AWS eu-west-1 in Dublin and serves a global audience, but does not document a Dutch or Belgian journalist count on the pages we measured, 31 August 2026.

Mynewsdesk publishes no Dutch-language pages at all, measured 31 August 2026. Presspage names Germany as its data location and does not document Dutch or Flemish coverage, measured 31 August 2026. The second check is the total cost for the team.

A team of two that buys the journalist database pays EUR 2,650 per year with support included. The same team buying two Prezly Essential plans pays EUR 2,400 per year but gets two separate accounts instead of a shared database with two logins. The third check is whether the vendor offers integration with Dutch media monitoring tools.

the platform integrates with LexisNexis, Monalyse and Media Info Groep, plus a Media Monitoring Compact service, according to its product pages, measured 1 September 2026. A buyer who needs those links should ask the vendor for confirmation that support covers integration setup.

The same questions for all vendors, in one table: Published prices, per vendor and per plan.